The right technology supports our success
ARS makes continual investments in technology to improve customer interactions and clients’ results.
State-of-the-art CRM system. Our advanced customer relationship management technology supports high-quality interactions.
- Timely access to customer accounts lets our representatives review details and find workable solutions
- An intuitive user interface simplifies navigation, so representatives can focus on listening to customers
Call analysis platform. We've developed analytics technology that enables us to:
- Review voice interactions between our representatives and customers
- Ensure we meet the highest quality standards on every call
- Constantly improve conversations with our customers
Self-service portal. Customers who prefer to review options and resolve their accounts on their own can do so at www.payars.com.
Data security is maintained through rigorous controls, including:
- Encryption and secure storage facilities
- Intrusion detection software with automatic alerts
- Quarterly security audits
- Offsite backup
ARS is SSAE-16 Type 2 certified and complies with PCI and ISO 27001 standards.